As a marketing manager, you know you should never underestimate any customer communication tool, especially if it helps you convert sales opportunities.In a world where decisions are made in just minutes and where buyers have access to vast amounts of information, providing a quick response to any questions a customer may have is crucial. According to a Harvard study, 95% of purchasing decisions are made unconsciously, and factors such as offering close, personalized, and agile contact have a strong emotional impact on the buyer persona, making them view us more positively.
In line with applications that enable immediate customer service, we present to you WhatsApp Business.
How many times do you use WhatsApp a day? Probably a lot. And your buyer persona? Most likely too. In fact, according to the National Commission on Markets and Competition (CNMC), more than 60% of citizens use instant messaging services every day, while only 25% use their mobile phones to make calls.
To make customer service easier through instant messaging, WhatsApp launched WhatsApp Business in 2018, an app primarily designed for SMEs and focused on customer support. Engaging with your buyer persona on an app where they feel comfortable, using a friendly tone, and sending audio, videos, or emojis that create a warm and approachable experience is an excellent way to build the trust needed for them to use your services or purchase your products.
The operation of WhatsApp Business is simple, almost identical to the WhatsApp we all know. However, there are a few key points to keep in mind. At DigitalMakers, we summarize them for you:
Important: a user will only receive messages from a broadcast list if they have saved your WhatsApp number in their contacts. Include in your strategy the recommendation that they write to you first, so they can receive your messages.
WhatsApp Business is a simple yet powerful tool for marketing managers who want to offer close, immediate, and organized support to their customers, enhancing their experience and increasing conversion rates.
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